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Do you trust pet professionals?

  • Yes, I trust pet professionals.

    Votes: 11 68.8%
  • No, I don't trust pet professionals.

    Votes: 5 31.3%
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Discussion Starter #1
There have been several threads lately about vets, groomers, kennels, trainers, etc. and how awful and terrible they are, and how you don't trust them to touch your dog, take your dog out of the room, you don't want to leave your dog, etc.

It surprises me that I see so many of these posts, because 95% of my grooming clientele don't seem to have that attitude. Maybe I have an honest face or something, but most people seem to automatically trust me and have no problem handing over their dog for a few hours. They are great people to work with and after reading the threads here and hearing other groomers' horror stories about clients, I feel tremendously lucky to have them.

I do encounter a few people who are overprotective of their dogs and do not want to "leave" their dog, people who expect me to have a nanny-cam, people who ask a gazillion questions and second-guess my responses. Because 95% of my clients are NOT this way, I regard these as outliers, and I avoid doing business with them. I am booked out for 3 weeks with regular returning clients, so at this point in my career, I can be picky about the new clients I take on.

What I'm wondering is, is the percentage of non-trusters equal to about 5% of the dog-owning population, or am I seeing a larger number of them here because this forum is skewed toward a certain type of dog owner? Or are the non-trusters simply more vocal?

If a certain vet, groomer, kennel, trainer, etc. came recommended to you, would you automatically trust them, or would you still feel compelled to "check them out" first? I assume that if anyone went to a place and got a bad vibe, they would leave, but would you play 20 questions with the proprietor?

After a fire destroyed my grooming salon in 2009, I had no place to groom my own dog, and she needed it badly. Since all the groomers I used to refer to have scattered to the four winds, I just picked up the phone and started calling around. I found a groomer who was just starting out and had a place in a pet supply store. She could take me on my day off, so I made the appointment, dropped off my dog, talked to the groomer for a moment about pick-up time, and went about my jolly way with no worries. So I guess I'd be in what I perceive to be the majority of people who do not get unnecessarily worried about leaving their pet in the hands of a professional.

What about you?
 

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If it wasn't for pet professionals Jonas wouldn't be alive. Yes I trust them 100% with his life.
 

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It really depends on the professional.

And the thread about the terrible experiences was about just that: terrible experiences.
There are capable and incompetent people in every profession. If I don't trust a service provider, I found someone else who I can trust.
 

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I agree with Sunflowers(I didn't vote in the poll)...some I'd never ever let my dogs near/ and some I know personally who I'd trust.
Because my dogs are a handful, I wouldn't hand over the leash to just anyone(even my vet!)
 

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I guess I will re-word mine. I would not just let anyone with Jonas I check them out first, and see how they are with him. Jonas's first vet was really bad and all they wanted was money, money, money. But they did warn me about his heart and I heeded their warning. I went got a second opinion and they told me something was not right. I then took him to a well known heart specialist in my area. He has been on medication since 5 months old. I would do anything for my boy and I wouldn't let just anyone handle him. For regular vet checks I take him to the vet Taz went to. The vet I took him to for a second opinion is afraid of German Shepherds, so he will not be going back there. The vet that found the heart problem ...well I can't afford vets like that, they do weird things to dogs there and charge a lot of money to do it.....Anyways I just wanted to say I definitely would not just anyone handle my dog.
 

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Our old groomer was fantastic! Not only was it a decent price ($35 to groom a very large german shepherd in LA, on Ventura blvd to be exact is GREAT) and they did a great job, but Metro loved them! Hated the grooming (he only like us to brush him, hated bathes!) but loved the people! They loved him too! He was one of the few dogs that was never placed in a kennel or crate, they would secure him to the wall with an 8ft lead and let him hang out with them! We moved, so we can't take Sabo there unfortunately, but we have a U Wash Doggie just a few miles away so we can do it ourselves now if we have to (and if the hose isn't an option).
 

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It really depends on the professional.

And the thread about the terrible experiences was about just that: terrible experiences.
There are capable and incompetent people in every profession. If I don't trust a service provider, I found someone else who I can trust.
I agree with Sunflowers(I didn't vote in the poll)...some I'd never ever let my dogs near/ and some I know personally who I'd trust.
Because my dogs are a handful, I wouldn't hand over the leash to just anyone(even my vet!)
My thoughts exactly. There is one vet at the practice that gave me a very wrong diagnosis and cost me a few hundred dollars. She may be a good vet but she's very new. I'd prefer she not learn on my wallet. One tech manhandled Jax in a way that scared the **** out of her. Another tech dragged Sierra across the floor with a prong collar on. It doesn't mean I don't trust everyone. It means I've had experiences that make me cautious.

These threads are just getting ridiculous.
 

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I voted yes, I do trust them. I've only met one vet I do not trust, he is very smart and knows his job, but I think he preys on people's emotions and pushes them into treatments that are futile. When you decide not to act on his recommendation he becomes curt. He is an ER vet and was the only one in town, but not anymore.
 

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It really depends on the professional.

And the thread about the terrible experiences was about just that: terrible experiences.
There are capable and incompetent people in every profession. If I don't trust a service provider, I found someone else who I can trust.

Ditto this comment......

There has to be some trust there until the professional gives you a reason to not trust them. But it doesn't hurt the express your concerns and beliefs to reinforce to them you won't tolerate incompetence or lack of attention to detail.
 

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Crooky's an easy groomer (at his last visit he got quicked twice during a nail trim and barely reacted except for a little flinch) so I don't have too many concerns handing him over to someone.

Pongu is not easy to do anything with and he really does freak out if he's taken out of my sight -- to the point of knocking tables over and injuring himself -- so I'm sure I occasionally come off as an "overprotective pet parent" when I'm telling people about him, but oh well. He is what he is. I let groomers take him to a back room if they want to, but I try to tell them what'll happen first. Our regular groomer knows what to expect now, but if it's a new person I try to be the one to hold Pongu.

I don't have issues with vets. We've been lucky on that front.

I don't have issues with our trainers either, but that's because I have learned to be very picky about where I go and who I trust -- and we only train in dog sports, not "problem behaviors," so there's a certain minimal level of competence required of any instructor at our club. When I was new to dogs, it was a different story. There are about a million and one "trainers" that I wouldn't trust to handle a rutabaga.
 

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I didn't vote because it didn't have an option for me:

Yes, I trust SOME pet professionals.
No, I don't trust SOME pet professionals.
 

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Because 95% of my clients are NOT this way, I regard these as outliers, and I avoid doing business with them.
LOL 10000 lemmings can't be wrong!

Not only 'pet professionals' but any other doctors, lawyers, accountants and call center representatives love this approach as well; can't blame any 'professional' for not liking to add a hassle like answering questions to a work day.
 

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Discussion Starter #13
LOL 10000 lemmings can't be wrong!

Not only 'pet professionals' but any other doctors, lawyers, accountants and call center representatives love this approach as well; can't blame any 'professional' for not liking to add a hassle like answering questions to a work day.
So I take it you don't trust anyone?

To be clear, I don't mind answering questions. In fact I have an extensive FAQ on my website to address this. What I do mind is when someone is an armchair expert, and second-guesses everything I have to say, as though I'm on trial. I have been in business long enough that I shouldn't have to put up with this nonsense. When someone has never been to a groomer before, of course there will be questions, and I'm happy to answer them. But if you don't like my answers and you don't want to trust me, it wastes both of our time to continue the conversation. If you don't feel comfortable with me, don't come to me, that's all I ask.
 

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i voted yes i do trust professionals. i trust the ones i use. if i had to
leave my dog with someone i'm definitely going to ask them questions
and feel them out. how coud you leave your pet with someone without
questioning them so you can have a feeling for them?

There have been several threads lately about vets, groomers, kennels, trainers, etc. and how awful and terrible they are, and how you don't trust them to touch your dog, take your dog out of the room, you don't want to leave your dog, etc.

It surprises me that I see so many of these posts, because 95% of my grooming clientele don't seem to have that attitude. Maybe I have an honest face or something, but most people seem to automatically trust me and have no problem handing over their dog for a few hours. They are great people to work with and after reading the threads here and hearing other groomers' horror stories about clients, I feel tremendously lucky to have them.

I do encounter a few people who are overprotective of their dogs and do not want to "leave" their dog, people who expect me to have a nanny-cam, people who ask a gazillion questions and second-guess my responses. Because 95% of my clients are NOT this way, I regard these as outliers, and I avoid doing business with them. I am booked out for 3 weeks with regular returning clients, so at this point in my career, I can be picky about the new clients I take on.

What I'm wondering is, is the percentage of non-trusters equal to about 5% of the dog-owning population, or am I seeing a larger number of them here because this forum is skewed toward a certain type of dog owner? Or are the non-trusters simply more vocal?

If a certain vet, groomer, kennel, trainer, etc. came recommended to you, would you automatically trust them, or would you still feel compelled to "check them out" first? I assume that if anyone went to a place and got a bad vibe, they would leave, but would you play 20 questions with the proprietor?

After a fire destroyed my grooming salon in 2009, I had no place to groom my own dog, and she needed it badly. Since all the groomers I used to refer to have scattered to the four winds, I just picked up the phone and started calling around. I found a groomer who was just starting out and had a place in a pet supply store. She could take me on my day off, so I made the appointment, dropped off my dog, talked to the groomer for a moment about pick-up time, and went about my jolly way with no worries.

>>>>> So I guess I'd be in what I perceive to be the majority of people who do not get unnecessarily worried about leaving their pet in the hands of a professional.<<<<<

What about you?
 

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i think as a professional you should expect people to ask you questions.

LOL 10000 lemmings can't be wrong!

Not only 'pet professionals' but any other doctors, lawyers, accountants and call center representatives love this approach as well;

>>>>> can't blame any 'professional' for not liking to add a hassle like answering questions to a work day.<<<<<
 

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So I take it you don't trust anyone?
Your guess is wrong. How a person can live in a society with trusting no one?

I trust professionals, and I do not trust 'professionals', and I have my own way of evaluation who is who, based on many years of experience :). When I look for a vet or a trainer I do not wait until something is wrong with my dog but just go and meet the people and do my due diligence. If the vet/trainer have problems with my questions well, I surely will not waste my time and call the money for the consult well spent. Maybe, it's not so important with grooming, I have never had to use professional services in this area.
 

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Discussion Starter #17
I didn't vote because it didn't have an option for me:

Yes, I trust SOME pet professionals.
No, I don't trust SOME pet professionals.
What I mean is, once you have decided on a place and made an appointment, do you then trust the judgement of the professionals? So, say you're at the vet and they want to take your dog back to the treatment room for a blood draw. Do you trust them to take the dog out of your sight?
 

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they don't know they're uncomfortable with you untill you
answer they're questions.

So I take it you don't trust anyone?

To be clear, I don't mind answering questions. In fact I have an extensive FAQ on my website to address this. What I do mind is when someone is an armchair expert, and second-guesses everything I have to say, as though I'm on trial. I have been in business long enough that I shouldn't have to put up with this nonsense. When someone has never been to a groomer before, of course there will be questions, and I'm happy to answer them. But if you don't like my answers and you don't want to trust me, it wastes both of our time to continue the conversation.

>>>>> If you don't feel comfortable with me, don't come to me, that's all I ask.<<<<<
 

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making an appointment doesn't warrant trust. you have to talk
to the people and to see them in order to get a feel for them.

What I mean is, once you have decided on a place and made an appointment, do you then trust the judgement of the professionals? So, say you're at the vet and they want to take your dog back to the treatment room for a blood draw. Do you trust them to take the dog out of your sight?
 

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I voted yes.

There are tools in every profession, including mine:)

When it comes to the care of my family or pet I do my due diligence and ask the appropriate questions. If I feel comfortable & confident you get my business. If I am not happy i move on. I also rely on word of mouth. For me it's really simple.
 
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