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OMG! love this company! Just bought Meka am 8" tugNToss for her 20 month birthday today and within a few hours she had already torn off 1/2 the handle
So I called the company to ask about their policy and what's a better toy for my dog. OMG -- Rob and Amanda are the nicest customer service people I have ever dealt with on a consumer level. They told me to keep what I have and they'd send me a replacement item. so Amanda is shipping me the PushNPlay ball which is hard plastic. WOW! I think that's very cool of them.....just wanted to share my HAPPY MONDAY experience 