I have a question for you experienced Therapy Dog folks. I started doing visits to a home once a week about 3 months ago My dog has been approved by two different national groups and is about a year and a half old. We do work through a local Delta group. A resident today was sitting in the doorway to her room talking to another resident in the hall. Both in wheelchairs. The lady in the hall wants to visit with my dog. So I put him beside her and sit him so she can pet him. The other resident says something along the lines of keep him away from her, she hates dogs, and then she tried to kick him. I stepped between her and my dog and she pulls back a little into her room. Dog is still sitting in the hall with the other lady petting him. Then the GR (grumpy resident) says the dog stinks and I'm going to kick him. I told her he had just had a bath thinking that maybe she really does think he is dirty. She says all dogs stink. Then she kicks at him again. So now I know I should have just kept quiet. But I didn't and out of my mouth comes, "Maybe he thinks you smell, too." Yes, I know it was a mistake but the second kick at him sort of riled me up. So now she goes on about he must smell me because we both stink and get him out of there. She says he's not coming in her room because she will kick him if he does. Lady in the hall is still petting sitting dog. I tell GR that he will not come in her room because I won't let him but I also will not let her kick him. Now all this went a lot faster than it sounds like it did. Then the lady in the hall was done petting and we moved on to the next resident down the hall. I di apologize to the lady in charge of my visits before I left for verbally getting in to it with GR. So can any of you offer any advice on how to handle the occasional grumpy resident?