That sounds like demodectic mange. Is Mandalay a puppy?
"The first sign is a small, hairless patch near the eye, chin, or forelegs that doesn't itch much."
From here:
http://www.essortment.com/all/mangedogscats_rkon.htm
"The first sign is a small, hairless patch near the eye, chin, or forelegs that doesn't itch much."
From here:
http://www.essortment.com/all/mangedogscats_rkon.htm