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Discussion Starter · #1 ·
I am so ticked off at Blue Buffalo. I've feed my guys Wilderness since it came out. Even through their last recall I didn't jump ship. I am now jumping ship!

Like many of you I've been trying to find out their max cal/pho levels for quite a while. A few weeks ago I spoke with a rep at Pet Supplies Plus who had her boss call me. He was a nice gentleman and said to give him a week and he would find out for me. Sure enough he called me in a week and left me a message that the maximum levels were cal 1.3% & pho .9%.
Of course I called him back and informed him those were the numbers on the bag and they were minimums. I asked him to call me.

It's been almost 2 weeks and I've left several messages with no response.
I've call their 800 # which no one answers. They only take messages. I've left message. I've also contacted them via email with the situation.
I finally got fed up and found the HQ # and called it...and guess what...press 1 to speak with a rep...and leave a message.

Sorry this is long. I then called my contact Ken Cookpicky and told him I hoped he wasn't sick and I was very disappointed he hadn't called me back after repeated attempts to contact him. I informed him I would be contacing Bill Bishop, CEO of BB.

Amazingly Ken called me back! He told me customer service had replied to my email (not) and that the numbers he gave me were their maximums. I told him I found that hard to believe since thier own bags state it is the minimums!

So with lack of customer support, lack of information, and still not knowing what their maximums are I am switching brands. I do plan on sending a letter to Bill Bishop, their CEO to let him know if my experience and the concern of their unwillingness to make public their maximum numbers on cal/pho.

Feels good to get that rant out! :)
 

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Discussion Starter · #4 ·
There's really two issues here. Yes their customer service is extremely poor and they refuse to state what their maximums are which to me makes them suspect (that they are too high).
 

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Discussion Starter · #6 ·
I totally agree about the rep knowledge. This however, was the supervisor of the rep that was in the store. She called him, he called me, then he called someone within the company to get the information. He was adament that those numbers were the maxium and I asked why then does it say on the bag they are the minimums. I wouldn't be surprised if NO ONE actually knows. I'm still planning on writing the CEO. It should at least alert them in finding out or lowering if they are too high.
 

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Discussion Starter · #8 ·
phgsd -That's interesting. Up until now I've given them the benefit of the doubt but one would think that if they were within the maximum level threshold they would be proud to make that public. I'm now inclined to think they are too high. Between the secrecy and poor customer service they have lost my business.
 
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