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Not that this is an excuse for bad customer service--but I really think most of those reps are just clueless and dont' really know what they are talking about as a whole. I think this is the case with a lot of products, not just dog food.

I doubt they are trying to hide anything--just have bad customer relations.

But if you're not comfortable with the product, by all means find something else! I envy people like you that can be picky with their dog food. Elsa has so many food sensitivities I'm more or less stuck with a very small group of foods. Unless they completley go to the pooper, I don't have much choice. Haha.
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