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Discussion Starter · #1 ·
We've been supplementing the Acana kibbles with Primal freeze dried beef and Primal freeze dried venison nuggets for almost 8 months. The bag we got from our local specialty pet store on Thursday was "bad."

It didn't smell wrong, didn't look wrong, but it didn't crumble the way it usually does. Called our LSPS and did some sleuthing on the net- no recalls. So we second guessed ourselves and 5 hours later, both our dogs had runny stool:cry::cry::cry:. Our LSPS insisted nothing was wrong, but offered to swap us out for a new bag. The new bag had the same odd texture, so they refunded us our money. Went to our other LSPS and got a bag of Primal freeze dried beef- no problems.

Does anyone know if Primal changed their freeze dried formula, or what could have caused a bad batch without requiring a recall? How much "bad" food does it take to warrant a recall?

Am I crazy because the texture didn't feel "right?"
 

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Discussion Starter · #3 ·
Our LSPS said they would, but you're right, I think we should and we will.
 

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Discussion Starter · #4 ·
We spoke with Primal today. They apologized and are going to investigate as to why our batches were bad. These were brand new, just opened bags, so they were concerned. They are also going to be sending us a free bag.

Good people- just hope it doesn't happen again.


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