If you are talking about Camp Bow Wow (sounds like it), they don't allow
the dogs to play. If they start to play, they get a hose squirt from the high-pressure garden hose the employees are always carrying. They claim they need to keep the dogs in a non-excited state to prevent problems from breaking out. This is likely true as they have 20-30 dogs in a group, with (as far as I can tell) just one employee supervising them. The walking around "little to no interaction" is a actually technique to keep dogs from getting possessive of the one person in there.
I use them when we travel with dogs, when they are in my destination city and we want to sight-see for the day (it's a convenient place to drop the dogs off). The care they provide is fine, but my dogs still need to blow off steam with some real exercise or high-speed fetch after we pick them up. All they do is mill around in a group of other dogs all day (kind of boring).
I personally think of Camp Bow Wow as a very middle-of-the-road corporate "mcboarding" place. It's a franchise system, so they're all the same. When your dogs pass the entry exam for one of their locations, you are in their central system for the whole chain, so it's really useful for travel with dogs. It's NOT
playcare. Nor is it truly the "high end" of that world. It's extremely expensive for a very low employee to dog ratio--but they are competent, keep the dogs safe, and are more enjoyable for the dogs than a day in a kennel.
I have used far, far better playcare facilities for boarding. Here's an example:
I Dig My Dog: Cage Free Dog Boarding, Pasadena, CA
It's been around for many years, it's owned by a good trainer, and she focused on hiring employees with serious dog backgrounds (training assistants, vet techs, and animal behavior grad students)--even though she had to pay more than minimum wage to get them! She had multiple employees
in the play yards, multiple play yards grouped by size and
play style, and "chill out zones" for social dogs that don't have the energy to play. The "rough and tumble" rowdy adolescents are allowed to play their way with other dogs who love to play that way. The "soft and gentle" dogs are with their kind. The fetchers are all in a group with balls constantly flying all over the place. The dogs had a seriously good time: fetching, swimming in the beach entry pool, romping. My dogs loved
that place, and they came home happy and worn out. That kind of place is very, very hard to find and special.