Join Date: Dec 2010
Location: Ireland, Kilkenny
Should she ask for a refund??
My friend sent her german shepherd mix away to be trained at a kennels for 2 weeks. She was then to pick the dog up afterwards when it was all done. I really advised her against it, as I believe you must be involved with the training and cannot expect a miracle after 2 weeks but she heard the testimonials on their site from other happy customers and decided to go along with it. She even refused help from the trainer I went to with Rio, stating she "Just wanted it done".
Well she went to pick the dog up and was told the dog has a thumb sized mark on his face which they believe he must have caught the hair on something and pulled it out. They brought the dog to a vets and she was given some tablets to take home with her to help the healing. Next, as they went through the training with her, the dog refused to do anything except heel. They stated on their site that a minimum she could expect when she picked him up was sit, heel, down and stay on first command and there is even a video of a dog preforming theses commands on the site to prove the fact. Her dog will not do this. He did not do this on the day and it was put down to exitement from seeing her again.
My friend believed them, paid 500 euro and was given the advice to work on the commands at home. Well he is home now and is still not preforming the tasks. She is very dissaponted and out alot of money. She is thinking about asking for a refund, do you agree or should i tell her to chalk it down to experience and use better judgement next time??
I had a bad feeling against it anyway but I know she got sucked in by all their promises. What do you think she should do?