This company has been questioned by professional trainers and has been brought up in a professional trainer group recently. A friend of a professional trainer was asked to seek advice and opinions from professional trainers in regards to their business practices and training methods including a review of the contract. When I reviewed the contract and their training methods, I was in shock. In short, a family receives an untrained puppy and a total 180 hours of training from random trainers the company contracts out.
While Diabetic Alert Dogs (also known as DAD) can in fact be trained to scent detect low/high blood sugar levels, there are companies that make promises they cannot keep.
Training a Service Dog properly requires over 2000 hours of training for the dog and over 200 hours of training for the handler. Selling an untrained pup and immediately placing it in the home of the disabled individual full time with a 180 hour training voucher where a trainer visits once every 3 months for two days is just insane!
I have an owner training program, the dogs are first thoroughly evaluated as well as the owners, and then they spend 2 hours with me 2x a week progressing to GCG, Task training, PAT, night training, then SD certification of all tasks performing at a minimal of 90% proficiency during the day and minimum of 80% proficiency at night. Attempting this with just a few hours of professional training with the client every three months is just asking for trouble on multiple levels.
I pray the Federal Government will eventually step in and require a Federal License to operate any kind of assistance/service dog business … non-profit or not!