First of all, top of the line food at PetsMart is like Blue wilderness or Nutro Ultra -- they do not have great food. I don't think they carry Diamond Naturals, but if they did, it would be over-priced there.
Secondly, the place is enormous. They have plenty of space for a decent selection of products. But most of their products are cheap and over-priced. And they do not want customer feedback at all. For example, they stopped selling the large pooper scooper shovel with the flat spade. They cost abou 29.99 and the rake thingy, just isn't useful on concrete, nor for when you have less than firm stool. So, you trapse up to the lady at the counter, knowing that the same company makes the large shovel with the spade, and you ask if they can get those. The lady looks at you like you are from Mars, and doesn't bother to even lie and tell you that they will suggest it to the buyer.
They won't.
Cots. They used to sell cots. Coolaroo cots for 29.99, and then went up to 39.99. You can get them from chewy for about $20. But they haven't sold them at PetsMart for years.
Then you have those obnoxious Nutro people following you around the store telling you to buy their crappy food, especially when you want to strangle them because you lost your dog and some pups to the major recall, and the whole time they kept telling you the dry food wasn't effected, and guess what, yes it was.
And, then there are the annoying trainers who make you want to grab the leash out of their hands when the dog isn't even yours. LOL. And they can have decent trainers, BUT, the trainers have their hands tied, by corporate policy. And they charge way too much for their classes. They were charging $110 when the going rate for an obedience judge's training classes was $80. And the snotty-nosed kid who ran that class's claim to fame was owning a very badly behaved bloodhound.
And while I have used their grooming salons, and have never had a problem at my usual PetsMart, but did have them hang one of my girls at the further PetsMart, and then blame the pup for "jumping off the table" while the woman was across the room using the phone. Look, if you tie my dog by the neck to a table, you don't let them jump off! And other people have had their dogs die while in their care.
And don't even let me get started at their sick relationship with Banfield vets.
Yeah, mostly it is piss-poor products, that cost way too much, but their services really are over-priced for the most part and suck big time too.
Sorry, but you asked. And that is how I feel about PetsMart.