Join Date: Jun 2011
Location: Fayetteville, NC
This problem is not just with Nissan. This is industry wide. I have been in the car business for most of my career and I can attest that it is ridiculous. From the dealers perspective, it is all about money. The dealer gets extra money at the end of the quarter for every car sold if their Customer Satisfaction Index numbers are above a certain level so they practically panic over it. Everyone in the dealerships compensation is tied to that CSI number. People get fired if the dealership does not hit the number. Its so annoying. I make one phone call about 3-5 days out from the sale and that is it. Mostly for general courtesy purposes. Unfortunately for my customers though, our internet department calls them and my sales manager calls them and then they receive several emails as well. I kind of get embarrassed by it all but it is part of the deal.