Trust is everything when you are dealing across the country with an unknown person or business.
I think I would be shopping elsewhere unless you can't get your deposit back without a court date.
That is poor customer service when you aren't even notified that the litter has been born, or that the puppies are now being placed with their owners.
I would guess that if you hadn't contacted her, you'd be out a puppy and the excuse would be that none matched your requests. So sorry, wait for the next litter. Maybe she'd remember you then. NOT.
That's a load of BS.
Bear, Anna, Molly, Ossie, and The Countess Lisl von Schlaf
An Unhappy German is a Sour Kraut!