I hear you, I know it's mostly us and now have the right people to help. The trainers at Assertive were very clear and had no problem showing us how to do things right. We can call for advice and if we miss them leave a message and they call back. When they don't answer the phone it's usually beacuse they are with clients and/or their dogs. We can also go back down for hands on instruction as well, which we are going to do. it's a 300 mile round trip so it wont be 3x a week. Our biggest problem is US following the rules not the girls. When they see us make a mistake that's when they try to get away with something.
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